24/7 Remote Assistance Services
Helping you to live independently at home for longer.
Staying independent is hugely important. Our easy to use Remote Assistance service empowers seniors to continue living an independent lifestyle, with the extra peace of mind that they are not alone if they need support.
24/7 Smartcare from just €28 per month.
Call Us: 01 420 0800 | Email Us: support@care24.ie
Our Remote Assistance Hub & Care team work 24/7. Discretely.
Setting up our discreet remote assistance hub and sensors in your home is simple, cost effective and provides you with invaluable peace of mind.
Through using discreet sensors, the Hub sends our care team an alert if any unusual activity is noticed, and our 24/7 team are on hand to react promptly to ensure all is ok.
The many benefits of Remote Assistance.
As well as independent living and peace of mind, our Remote Assistance Service provides many more benefits including;
Its Safe & Secure, 24/7
Our Remote Assistance teams work 24 hours a day, 7 days a week, so we are always there if you need our support.
Non-Intrusive sensors
We don’t use cameras and our sensors are small, discrete and non intrusive. In fact after a few days, you‘ll forget they are even there.
More Than Just A Panic Button
While traditional pendants provide some form of protection, they may not be enough. For example, you may not be able to access a panic button in the event of some form of emergency.
Reduces Your Home Care Costs
If you require homecare or homehelp, using Remote Assistance can reduce the number of hours you need, save you money and still provide the reassurance you need.
Its very affordable
Rather than having expensive up front fees, the fees for your Remote Assistance service can be made in instalments of only €28 per month.
“Remote Assistance offers a new way of providing care for over 65s, supporting an independent life in their own home. It provides peace of mind for the whole family, discretely. It’s a more comprehensive option when compared to traditional pendant solutions.”
Our Remote Assistance service is typically used by older people;
Living alone
With a history of falling or identified during a falls screen as being at risk of falling
Living with a respiratory illness or neurological disorder
Who have been recently discharged from hospital
Your Remote Assistance kit.
Our Remote Assistance service uses very discrete sensors, which can send alerts to our 24/7 care team in the event of you needing support. It includes the following devices:
The Hub
The Hub connects all the smart devices to our 24/7 Remote Assistance team. Our customers have a choice of 2 types of hubs;
One that connects via a landline
Another that uses a SIM card
Pendant Alarm
Our state of the art pendant can be worn around the neck or used as a watch also.
Wearable Fall Detector
Our fall detector doubles as a panic button, and detects if you have had a fall.
Motion Sensor
These sensors notify us if there has been activity or non activity at unusual times.
Door Sensors
The door sensors notify us if an external door is open over long periods of time or at unusual hours or if the fridge door has not been open over a sustained period.
Here for you 24/7
In the event of our 24/7 Remote Assistance team being notified by one of the sensors, they will give you a quick call to check that everything is OK. If you tell us that you are not OK, or if you don’t answer, we will then contact a family member or neighbour (or another nominated person) and if required, the emergency services.
Speak with our Remote Assistance specialist to see how we can help you:
24/7 Peace Of Mind
Your Remote Assistance Kit is connected directly to our 24/7 Care team.
What happens if the Remote Assistance sensor sends an alert?
In the event of our 24/7 Remote Assistance team being notified by one of the sensors, they will give you a quick call to check that everything is ok.
What happens if all is NOT ok?
If you tell us that you are not ok or if you don't answer, we will then contact a family member or neighbour (or another nominated person) and if required, the emergency services.
What happens if the Remote Assistance team can't contact me?
If we are unable to contact you, the team will contact the people you have nominated.
Your Remote Assistance Options.
Our Remote Assistance service provides you with two options:
Our Economy Option
Our economy option provides you with the hub and the following:
- Pendant
- Wearable Fall Detector
From just €28 per month
Our Economy PLUS Option
Our economy plus option provides you with the hub and the full suite of sensors including:
- Pendant
- Wearable Fall Detector
- 2 Motion Sensors
- Door Sensor
From just €32 per month
Cost effective support from just €28 per month.
Rather than having expensive up front fees, the fees for your Remote Assistance service can be paid monthly, making it very affordable.
The monthly fee includes the cost of your Remote Assistance technology and the ongoing monitoring of it by our 24/7 care team.
Our Remote Assistance service works on an initial 18 month contract. After the initial 18 months, you can cancel the contract at any time.
Call Us: 01 420 0800 | Email Us: support@care24.ie
Frequently Asked Questions.
Is it easy to set up?
Your Remote Assistance kit is very easy to set up.
For a small additional fee, we can arrange for one of our Garda vetted technicians to call out and install it for you.
Who is the Remote Assistance service best suited for?
The service is typically used by older people;
- Living alone
- With a history of falling or identified during a falls screen as being at risk of falling
- Who have a respitory illness or neurological disorder
- Who has been recently discharged from hospital
Do I have to enter a long-term contract?
Our Remote Assistance service works on an initial 18 month contract. After the initial 18 months, you can cancel the contract at any time.
Does the equipment require an internet connection?
To set up the Smartcare kit, you do not need Wi-Fi.
Our customers have a choice of 2 types of kits;
- One that connects via a landline
- Another that uses a SIM card
How is the equipment powered?
To power the Remote Assistance hub, all you need to do is plug it into a socket. All the sensors are battery powered. We also monitor the sensors and let you know when the batteries need to be replaced.
What exactly is included in my monthly fee?
The monthly fee includes the cost of your Remote Assistance technology and the ongoing monitoring of it by our Smartcare team.
Further Questions?
Our team are happy to help and advise you further.